One of OMRON's Management Commitments is "maximum customer satisfaction." To this end, OMRON is dedicated to providing a stable supply of safe, high-quality products by maintaining its commitment to quality assurance.

As part of its drive to maximize customer satisfaction, OMRON is committed to promoting universal design to make products easy to use by a broad range of people.

OMRON digital thermometer recognized
for outstanding user-friendliness

To supply products that are easy to use for anyone, OMRON Healthcare Co., Ltd. conducts universal design evaluation at every stage of product development to secure a high level of usability. The company also asks about 1,200 consumers to use and monitor products that are under development, and seeks to incorporate feedback and suggestions into products.

Even after a product is released, opinions and requests from customers who actually used the product for some time are analyzed based on inquiries received by the support center, information gathered through user cards and findings from customer satisfaction surveys. OMRON Healthcare staff occasionally visit customers to observe how products are actually used, in order to identify possible issues. By collecting information through various means, OMRON Healthcare seeks continual improvements in usability.

Partly as a result of these efforts, the OMRON MC-670-E digital thermometer won the gold award as part of the iF Product Design Awards* 2007. The product was highly regarded by iF judges for its user-friendly design that allows easy use and readings for users of all ages. Features include a flat tip that allows users to hold it comfortably under the arm, a large easy-to-read LCD, and a sleek body that fits easily in the hand.

* iF Product Design Awards are presented annually by Industrie Forum Design in Hannover, Germany. With a history dating back to 1953, awards are given to the best industrial designs selected from among products entered from all over the world in 12 categories, including healthcare and consumer electronics. Criteria for judgment include shape, performance, creativity, safety and environmental friendliness.