Quality Assurance

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Solidifying the quality assurance structure

OMRON implements activities to ensure quality at every stage of its business process from product planning and development through procurement and production, all the way up to sales and after-sales service. To ensure strict implementation of a PDCA cycle, each business company is required to formulate an action plan with improvement targets every year. Based on these targets, they then evaluate the degree of achievement, and draft and implement measures for improvements. Well-established procedures are in place to quickly report accurate and complete information to top executives in the event of a serious claim.

In fiscal 2006, a new Monozukuri* Innovation Headquarters was established as a Group-wide organization dedicated to quality enhancement through the strengthening of quality and environmental management and core product development/manufacturing technologies.

*Monozukuri is a Japanese term meaning 'the art of producing things'. It generally relates to craftsmanship in developing, creating and manufacturing products.

Basic quality policies

Achieve quality levels that satisfy our customers.
Establish, maintain, and improve quality systems based on ISO quality standards.
Promote quality assurance activities through the participation and cooperation of all employees.

Quality Assurance Organization

*1 Quality & Environment Center (Head Office): This department establishes OMRON's basic quality policies and strategies, and performs audits for each business unit, in order to promote corporate-wide activities to ensure quality.
*2 Quality assurance departments of business divisions/departments: These departments are tasked with building a quality system for its respective division/department and providing total control over quality assurance activities in product planning, design/development, production, sales, installation and servicing stages.
*3 Quality assurance departments of factories: These departments are in charge of implementing programs intended to build and ensure the quality of products. They also monitor quality status at the respective factory or in the marketplace and promote improvements of quality.

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